Money for academies · Academy owners and managers
Complaints and refunds
What happens when a student reports a problem with one of your programs.
- 1A student reports a problem. You see it under Complaints in your academy, and the money not yet released for that student is held.
- 2Give your side. We read both sides.
- 3We either close the complaint in your favour, and your money is released as normal, or refund the student.
If a student is refunded
Your share of that payment comes out of your balance, whether it was still held or already released. If you had already withdrawn it, your balance can go below zero, and your next sales cover it. We give back our commission too.